Order Processing & Delivery Policy

Please allow 24 hours for order processing, pending product availability and payment verification. Once an order has been placed, it cannot be modified or canceled. Please confirm that all order details are correct before completing the checkout process. Bogsila does not deliver on weekends or major holidays. All orders ship from New Delhi, India.

You will receive an automatic confirmation email once your order has been placed. If you do not see the order confirmation within a few minutes of ordering, please check your spam email folder.

Due to high demand, items may become unavailable even after an order has been placed. In this case, a refund will be issued to the original payment method or by check mailed to the address listed for the order for the amount initially paid. For refunds issued to the original payment method, please allow 5-10 business days for the refund to appear on your bank statement.

All orders are reviewed by our security team and can be canceled by Bogsila at any time.

Once your order has been processed by our fulfillment team, you will receive a Shipping confirmation email with tracking information enclosed.

Orders may experience Delivery delays during special releases, major holidays, and markdown periods.

Pre-order Policy:

Items that are marked as pre-order are expected to ship upon arrival at our facility. All customers are charged at checkout for pre-order items to the payment method provided. Once your order has been placed, we are unable to cancel or modify. Should you have any questions, please contact our team at support@bogsila.com.

Shipping Methods:

For orders within India, Bogsila offers complimentary 3-5 day standard Delivery.

Customer Service Hours:

Monday – Saturday | 11:30 AM – 7:00 PM IST | support@bogsila.com

Please note that Bogsila observes the following holidays:

• Diwali
• New Year’s Day
• Independence Day
• Christmas Eve
• Christmas

Lost Packages:

Please note that once proof of delivery is attached to a tracking number, Bogsila is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier.

If you have any additional questions or require further assistance, please contact support@bogsila.com.

Final Sale Items:

During any sale/promotion period, all sales are final. Bogsila reserves the right to extend, modify, or discontinue markdowns at any time without notice. No adjustments will be made for your purchases if Bogsila lowers the price of an item you have already purchased.

All purchases made during the sale are final and are not eligible for exchanges, refunds, or returns. Thank you for your understanding and support.

 

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