Refund & Exchange Policy

By agreeing to use the BOGSILA exchanges and/or initiating a request for the purchase of product(s) on bogsila.com, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on bogsila.com.
Please note that we may, from time to time, change the terms of the policy that govern your return, refund, or cancellation of an order for products on bogsila.com. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time.

At Bogsila, every piece is crafted and shipped with care. We want you to love what you order, which is why we request you to read the product description and refer to the size chart carefully before placing your order.

Please note:

Easy exchanges will be accepted only for wrong size delivered, not change of preference.

Orders are final once placed. Please double-check your size and details before checkout.

Returns will only be accepted if(unboxing video is a must):

The product delivered is damaged.

The product is defective/faulty.

The product delivered is incorrect (different from what you ordered).

If any feature/element claimed by us on the website is not provided in the product delivered.

We want to be clear, we do not intend to scam anyone. Every detail, size, and specification of our products is already provided on our website. As long as the product matches what we have described, returns will not be accepted for mood change. If something we claim is missing or not delivered as promised, we will take full responsibility and accept the return.

How to Raise a Return Request:

Raise a request within 48 hours of delivery by emailing us at info@bogsila.com.

Share your order number and clear images of the product and issue.

Once verified, we will arrange for a replacement or issue store credit/refund as per the situation.

Important Notes:

Products must be unused, unwashed, and with original tags/packaging intact to be eligible for return.

No exchange for mood change or personal preference. Please refer to the size chart before ordering.

All returns are subject to inspection and approval by our quality team.

We value your trust and aim to make your shopping experience smooth while maintaining fairness in our policies.

PRODUCTS PURCHASED DURING SALE ARE NOT VALID FOR RETURN AND EXCHANGES!!

If issues still persist, kindly drop us an email with your name and order ID at info@bogsila.com. We are available during Monday-friday between 11:00 AM– 7:00 PM.

Exchange/Return Conditions

You may initiate the request for an exchange/return of a product if:

1.) The product and/or shipping package has been damaged.
2.) The product is defective.
3.) Parts of the product or accessories are missing.

Exchange requests for size issues due to customer error will not be accepted.

Exchanges will only be approved in cases of:

Wrong product delivered.

Damaged item received.

You can exchange/return the product(s) purchased from us provided the product(s) satisfy the following mandatory conditions:

1.) The product has not been worn, cleaned, or tampered with by you.
2.) The brand tags, original packaging material, and accompanying accessories are intact and not altered, damaged, or discarded by you.
3.) The product is not tailored unless proven to have a vendor defect.
4.) The return is being initiated against the order under which it was bought, and the product matches our records.
5.) There is no foul odor, perfume, stains, dents, scratches, tears, or damage on the product.
6.) The product(s) if bought as a set should be exchanged as a complete set.
7.) Products returned should be in unused, undamaged, unwashed, and in saleable condition.

We are satisfied that the product has not been rendered defective or unusable.
Return of purchased products is facilitated through our reverse-logistics partners. On receipt of a request for return of a product on bogsila.com and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you to collect the purchased products from you.
We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.

Contact Us

For any questions or concerns regarding our returns policy, please contact us at:
BOGSILA Customer Service email - info@bogsila.com

 

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